Exchange and Refund Policy

Returns & Exchange:

We will only exchange if the product(s) received has any kind of manufacturing defect.

Product (s) can be exchanged from any of our official stores within the 7 days from the date of purchase.

Please note that the product must be unused with the price label attached along with the purchase invoice.

Items bought on sale cannot be exchanged.

Due to various types of lightings and flash used while photo shoot color shade of the product may slightly vary, therefore products cannot be exchanged for this reason.

To process your exchange, reach us at our customer care number 0333 8985052 within 7 days of your purchase

Or email us at:

 After getting your exchange/return query, your order will be first checked by our relevant team after assessment you will be offered an exchange (depending on the availability of the article)

*you can only exchange/return through Robes online and retail store.


There is no refund policy at Robes, however in case of non-availability of an article, or if the received item is in a flawed condition, a coupon of the same amount will be issued which can be availed on our online store only.

Order Cancellation:

You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.

*Robes reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.

*There will be no return and exchange on sale articles.